Terms of carriage

About these terms

These terms apply to all freight, storage and related services provided by REXD Pty Ltd (ABN 61 685 073 330) trading as Lowki Logistics. By booking a job with us, you accept them.

Where you have a separate written service agreement or rate schedule with us, that agreement takes precedence over these terms to the extent of any inconsistency.

In these terms, "you" means the person or business who books the freight, "we" and "us" mean REXD Pty Ltd, and "goods" means the freight we are asked to carry or store.

Quotes and rates

Rates are quoted against the job: the origin and destination, the vehicle required, the format and weight of the goods, and the timeline. Quotes are based on the information you give us and assume clear, trafficable access at both ends.

Quotes are valid for 30 days unless we state otherwise. Rates may be adjusted where the actual job differs from what was quoted — for example, where the weight or dimensions are greater than described, where access requires different equipment, or where a delivery cannot be completed and re-delivery is needed.

Additional charges may apply for waiting time beyond a reasonable period at pick-up or delivery, futile pick-up or delivery, after-hours attendance where not already quoted, and any handling equipment specifically requested.

Bookings

A booking is accepted once we confirm it and issue a reference. Timeframes are as agreed at booking. Hotshot and direct-drive work is typically mobilised within a four-hour window, and urgent freight is generally responded to within two to three hours, but any estimated time of arrival is an estimate and not a guarantee.

Ad hoc and project freight generally requires one day's notice for a scheduled service.

Your obligations

You must:

• describe the goods accurately, including weight, dimensions and any special handling requirements;
• package and label the goods so they can withstand normal handling and transport;
• tell us in advance if the goods are dangerous, hazardous, fragile, temperature-sensitive or of unusually high value;
• ensure the pick-up and delivery locations are safe and accessible for the vehicle required, including any site induction, permit or escort requirements; and
• have someone available to receive the goods at the agreed delivery time, or give us written authority for an unattended delivery.

You are responsible for the accuracy of the information you give us, and for any loss or additional cost arising from information that turns out to be wrong.

Goods we do not carry

We do not carry or store freezer or chiller freight. Our storage is for dry goods only.

We do not undertake courier work — the movement of small parcels between addresses around the metropolitan area.

Dangerous goods are carried only where they have been disclosed in advance, correctly classified, packaged and documented, and where we have agreed in writing to carry them. We may refuse any goods that are unlawful, unsafe, improperly packaged, or outside the capability of our equipment.

Delivery and proof of delivery

Consignments are recorded from booking and collection through to delivery. On delivery we capture proof of delivery, which may include the name and signature of the person receiving the goods and a photograph at handover.

Where you have authorised an unattended delivery, the goods are left at the nominated location and our responsibility ends at that point.

Where delivery cannot be completed because nobody is available, access is unavailable, or the site is unsafe, we will contact you and the goods will be returned to depot or re-delivered. Charges may apply for the futile attempt and any re-delivery or storage.

Storage and order picking

Storage, order picking and distribution are arranged case by case and are subject to available space at the relevant depot. Storage is for dry goods only.

Goods held in storage must be clearly identified and accompanied by accurate stock information. We may charge for handling in and out, storage by the period agreed, and any picking or break-bulk work.

We may require goods to be removed on reasonable notice, and may exercise a lien over goods in our possession for unpaid amounts.

Liability, insurance and claims

We carry the insurances appropriate to our operations. Unless we have agreed otherwise in writing, our liability for loss of or damage to goods is limited to the extent permitted by law, and we are not liable for indirect or consequential loss — including loss of profit, loss of production, plant downtime or contractual penalties — however caused.

If you require cover for the full value of the goods, tell us before the job is booked so that appropriate cover can be arranged. Declared value cover is not automatic.

Claims must be notified to us in writing as soon as possible and, in any case, within seven days of delivery or of the date the goods should have been delivered. Damage that is apparent on delivery should be noted on the proof of delivery at the time. Late notification may prevent a claim being assessed.

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.

Subcontracting and interlining

We are not a freight broker, and as a rule your goods are carried on our own equipment by our own drivers. There are two exceptions.

Where a delivery is outside our own operating network, we may interline the final leg with another carrier while performing the collection and line haul ourselves. And where we do not have a serviceable vehicle or an available driver, work may be subcontracted rather than declined.

In either case we remain your point of contact for the job.

Safety and Chain of Responsibility

We operate under heavy vehicle law, including Chain of Responsibility, fatigue management and load restraint obligations. Journey Management Plans are prepared for time-critical and regional runs as a Main Roads requirement.

We will not extend a driver's hours beyond legal limits to meet a timeline. Where a run cannot be completed inside one driver's available hours, it is crewed with two drivers or scheduled differently.

You also carry Chain of Responsibility obligations as a consignor or consignee. That includes not asking or inducing us to do anything that would breach those laws, and providing accurate mass and load information.

Payment

Where a credit account has been approved, invoices are payable within the terms stated on the invoice. Where no account is held, payment is due before or on delivery.

We may suspend services or withhold goods where amounts are overdue, and may charge interest and reasonable recovery costs on overdue amounts.

Cancellation

You may cancel a booking before the vehicle is dispatched at no charge. Once a vehicle and driver have been allocated and dispatched — which for hotshot and direct-drive work can be within an hour of the booking — cancellation charges apply to cover the committed capacity.

General

We are not liable for delay or failure to perform caused by events beyond our reasonable control, including road closures, extreme weather, fire, flood, industrial action, breakdown or government direction.

These terms are governed by the laws of Western Australia, and the parties submit to the jurisdiction of the courts of that State.

We may update these terms from time to time. The version published on this page at the time of your booking is the version that applies.